Research on Evaluation of Service Quality about Distribution Centre for Electronic Commerce

摘要：

with the rapid development of electronic commerce, logistics distribution which restricts the development of electronic commerce draws great attention from company and society. In the logistics distribution system, services quality of logistics distribution center in improving the service of logistics management enterprise, reducing costs and enhancing core competitiveness, plays an important role. Thus, in-depth study of the e-business environment and characteristics of the new logistics distribution center operation type basis, we created the evaluation index of service quality about logistics distribution center for an e-commerce environment, and proceed to create their own customers and logistics enterprises increasing economic efficiency. When carry on the service quality of the distribution center for the electronic commerce, we should consult and refer to each correlation expert opinion and the suggestion carries on the qualitative choice. Therefore, the present paper uses the fuzzy evaluation method to determine the service quality of the distribution center.

关键词： electronic commerce distribution center service quality evaluation indez system Fuzzy Comprehensive Evaluation

作者: Chunyu Ren Shiwei Li Huayang Wu

作者单位: school of information science and technology,Heilongjiang University,Harbin 150080,P.R.China

会议类型: 国际会议

会议名称: 2009 6th International Conference on Service Systems and Service Management( 2009 第六届服务系统与服务管理国际会议)

会议地点: 厦门

会议语种:英文

页码: 79-84

在线出版日期: 2009-06-08（万方平台首次上网日期，不代表论文的发表时间）