A Process Model of Service Innovation with Multi-participator

摘要：

Modern service innovation might involve more and more participators such as managers, stuffs, R&D members, suppliers, customers and so on. It also makes service innovation become more complex and uncertainly. It enlarges the risk and management difficulty in innovation. This paper creates a process model of service innovation with multi-participator, explores the process properties and relationships between participators, and offers theory foundations and empirical opportunities for future service innovation research.

关键词： service innovation multi- participator process model service management

作者: Tie Wei Ruoyu Lu

作者单位: School of Economics and Management,University of Electronic Science and Technology of China,Chengdu Department of Technology Economics,Guangxi University,Nanning,China

会议类型: 国际会议

会议名称: 2009 6th International Conference on Service Systems and Service Management( 2009 第六届服务系统与服务管理国际会议)

会议地点: 厦门

会议语种:英文

页码: 309-313

在线出版日期: 2009-06-08（万方平台首次上网日期，不代表论文的发表时间）