Conceptualizing Service Innovation and Service Innovation Model Constructing

摘要：

With the global economic trend that service industry became more and more important; the service industry will be the key point among a number of major economic issues of China in the future. The service innovation research has been the hot spot in the academia. Through the collection and integration of the literatures related to the service innovation, based on characteristics of in service innovation, the customer knowledge theory and service innovation theory, it designs the service innovation model from the five-dimensioned model with regard to new service ideology and concept, new client interface, new service delivery system/organization and new service transfer system.

关键词： Service innovation Characteristics of service innovation Dimensional model Transfer system

作者: YANG Liu De-jun SONG

作者单位: Institute of Accounting,Harbin University of Commerce,Harbin,P.R.China,150028 Institute of economy,Harbin University of Commerce,Harbin,P.R.China,150028

会议类型: 国际会议

会议名称: 2009 6th International Conference on Service Systems and Service Management( 2009 第六届服务系统与服务管理国际会议)

会议地点: 厦门

会议语种:英文

页码: 381-386

在线出版日期: 2009-06-08（万方平台首次上网日期，不代表论文的发表时间）