Flezible Service Analysis Based on the “Prisoners Dilemma of Service

摘要：

Service can enhance the competitive edge of enterprises, but it also consumes resources. Overly concerned with the service, companies are likely to fall into the Prisoners Dilemma of service , thereby it will finally reduce social welfare. Based on the unlimited service problem companies encountered in service management, this paper builds a model called Prisoners Dilemma of service, analyzes the flexible service mode based on the model, and eventually does some studies on how to realize the value of the flexible service.

关键词： Differentiation advantage Flezible service offerings Prisoners Dilemma Service efficiency

作者: Jian Zhou Jiangbo Wang Rongshan Liang Yanfu Zhang

作者单位: School of Business Administration,North China Electric Power University,Beijing,China

会议类型: 国际会议

会议名称: 2009 6th International Conference on Service Systems and Service Management( 2009 第六届服务系统与服务管理国际会议)

会议地点: 厦门

会议语种:英文

页码: 434-437

在线出版日期: 2009-06-08（万方平台首次上网日期，不代表论文的发表时间）