Designing new software-included service system: methodology and operational tools
With the rapid development of IT, the software is infiltrating service industry gradually, innovating the way of service production and delivery. However, such software-included services have no ideal method for their analysis and design, resulting in a big gap between the demand and the actual design. Thus, this paper firstly analysis the software-included services, and propose a novel software-included service design methodology, that is, joint design for software and services. Besides, this paper provides some operational tools by extending or modifying some existed tools and indicate our future works.
service design service blueprint softwareincluded service SSME
Zhang Li Chen Zhong Ni Yulin Si Huayou
the software institute,school of electronics engineering and computer science;key laboratory of high school of software and microelectronics,peking university
国际会议
2009 6th International Conference on Service Systems and Service Management( 2009 第六届服务系统与服务管理国际会议)
厦门
英文
727-730
2009-06-08（万方平台首次上网日期，不代表论文的发表时间）