Information: A Critical Factor in the Process of Performance Appraisal

摘要：

Performance appraisal plays an important role in many organizations, and how to improve its effectiveness is the major concern in the recent 50 years. Information is very useful in evaluating the performance of organizations or individuals while it is not noticed sufficiently in the literature In this paper, information has been identified as a determinant of accurate performance appraisal Comprehensive information enables accurate appraisal and the one who has information should be included and valued in the appraisal process. Customers, both internal and external, due to their enough information and powerful motivation, can enjoy a great consideration in the performance appraisal process.

关键词： Ezternal customer Information Internal customer Performance appraisal

作者: Jin Cheng Haiqing Bai Ziping Li

作者单位: Management School of Xiamen University,Xiamen Fujian,361005,China School of Business of Renmin University of China,Beijing,100872,China China National Electronics IMP.& EXP.CORP,Beijing,China

会议类型: 国际会议

会议名称: 2009 6th International Conference on Service Systems and Service Management( 2009 第六届服务系统与服务管理国际会议)

会议地点: 厦门

会议语种:英文

页码: 772-777

在线出版日期: 2009-06-08（万方平台首次上网日期，不代表论文的发表时间）