The Impact of Human Resource Management on Service Innovation in Travel Agencies

摘要：

The success of service innovation is largely associated with human resource management. This study conducted an empirical research on the relationship among HRM, service innovation and performance of travel agencies, with 28 travel agencies in China as samples. The result demonstrates that human resource management significantly impacts service innovation and the performance of t ravel agencies, and service innovation partially mediates the relationship between HRM and the performance of travel agencies.

关键词： Service Innovation Human Resource Management Travel Agencies

作者: Chen Xuejun Zhao Jinjing Huang Yungang Xu Danping

作者单位: School of Management, Zhejiang University, Hangzhou, P.R.China, 310058

会议类型: 国际会议

会议名称: 4th International Conference on Productinnovation Management(第四届产品创新管理国际会议)

会议地点: 武汉

会议语种:英文

页码: 1535-1539

在线出版日期: 2009-08-22（万方平台首次上网日期，不代表论文的发表时间）