A study on the eztraction and application of customer perception indezes in mobile network
Mobile informational strategy has a higher demand on the network supporting system and aims at the implementation of user oriented service management. As the indexes of customer perception are the direct reflection of the network quality, it is particularly important to analyze the indexes. In this paper, varieties of factors affecting customer experiences on the network quality are analyzed. A customer perception template is designed based on the related standards of QoE and the 5W model; a set of common extraction methods of customer perception indexes are given. According to the practical application of the customer perception template, the contribution coefficient of customer perception indexes that have a great influence on the service quality are achieved by the statistical analysis model.
QoE Customer Perception Customer Perception Template SEM
Yu DU Wenan ZHOU Jian LIU Junde SONG
Beijing University of Posts and Telecommunications Beijing, China
国际会议
2009 IEEE International Symposium on IT in Medicine & Education( IEEE 教育与医药信息化国际会议)
济南
英文
436-440
2009-08-14（万方平台首次上网日期，不代表论文的发表时间）