Application of Fuzzy Theory for Knowledge Management in E-Commerce
Knowledge management plays important role for personalized service in e-commerce. However, the incompleteness of knowledge has degraded knowledge collaboration in the context of e-commerce. This paper has addressed issues of knowledge acquisition for servicing user with needed information and product through agent technology and fuzzy ontology. Seller agent and buyer agent was constructed in this paper,which solve knowledge acquisition and utilization. In the end, the framework of knowledge management has been implemented to cut out knowledge application, and validation of the framework was verified by related empirical data.
knowledge management E-commerce fuzzy ontology
ZHANG Xiaodong CHEN Linshu
College of Information&Control Engineering, Jilin Institute of Chemical Technology,Jilin City,China, Training Center of Jilin Petrochemical Company Jilin City,China,132022
国际会议
第八届国际测试技术研讨会(8th International Symposium on Test and Measurement)
重庆
英文
1695-1699
2009-08-01（万方平台首次上网日期，不代表论文的发表时间）