Managing Product Quality Risk in Global Supply Chain

摘要：

Recently, a series of product harm scandals, ranging from toxic toys to peanut butter, indicates that firms and consumers alike are vulnerable to quality risks in a global supply chain. The matter is exacerbated with a low ‘visibility’ of quality risks hidden in the multi-tiers global supply networks. The threat of quality risks could be from raw materials, manufacturing processes, or logistics operations in any tiers of the supply network. This research argues that better visibility of risk in supply tiers could minimize the quality threat. A product quality risk and visibility assessment framework, employing the incremental calculus techniques, is proposed. Case study results indicates that the proposed approach has the following benefits: a) enables firms to have a better ‘visibility’ of quality risks in multi-tiers supply network; b) allows firms to establish risk indexes for product components

关键词： Product quality risks quality management global supply chain product recalls

作者: Ying Kei Tse Kim Hua Tan Stephen Ng

作者单位: Nottingham University Business School, Jubilee Campus, Wollaton Road, Nottingham NG8 1BB, UK Department of Decision Sciences and Managerial Economics The Chinese University of Hong Kong, Shatin

会议类型: 国际会议

会议名称: The Third International Conference on Operations and Supply Chain Management(第三届运营与供应链管理国际会议)

会议地点: 武汉

会议语种:英文

页码: 259-267

在线出版日期: 2009-07-28（万方平台首次上网日期，不代表论文的发表时间）