Performance Measurement of Supply Chain Management: An Ezploratory Study on the Relationships among Performance Measures
This study aims to investigate the constructs of, and develop a measurement instrument for, supply chain management (SCM) performance. Based on the methodology of the SCOR model and the balanced scorecard approach, a SCM performance measurement system and its measurement instrument are developed, which is constructed by four constructs: logistics performance, supply chain external integration, supply chain internal integration, and implementation of information technologies. Analyzing the data collected from 182 Chinese companies suggests that the measurement instrument is reliable and valid, and consequently can be used as an effective self-evaluating tool for measuring SCM performance. In the end, the relationships among the four constructs of SCM performance measurement are empirically explored. The results indicate that: (1) IT implementation has no direct effect on logistics performance, but instead that it enhances logistics performance through its positive effect on both supply chain external and internal integration; (2) supply chain external integration positively associates to logistics performance, however, its impact on logistics performance is mediated by supply chain internal integration. These findings highlight the importance for companies to promote supply chain external/internal integration and implement IT as an enabler.
Supply chain management Performance measurement Balanced scorecard SCOR model
Hongjiao Yang Linyan Sun Amrik S.Sohal Gang Li Jie Gao
School of Management, Xian Jiaotong University, Xian, China The Key Laboratory of the Ministry of Department of Management, Monash University, Melbourne, Australia
国际会议
The Third International Conference on Operations and Supply Chain Management(第三届运营与供应链管理国际会议)
武汉
英文
468-483
2009-07-28（万方平台首次上网日期，不代表论文的发表时间）