Design of Management System for Computer laboratory Based on ITIL
Currently, problems which the computer laboratories in higher learning institution are confronted with are as follows: lacking consciousness for service and standardized management, lacking means for executing and maintaining, no standardized process, no record for software and hardware configuration and change as well, and also changing configuration randomly. All these lie in that management concept of these laboratories stay in elementary mode of old mechanism, with the executing mechanism lacking the consciousness of service and practice. This article introduces the core of ITSM system implementation: ITIL-based laboratory management framework, process modeling and design for configuration data structure. The system combines with the current management situation in higher learning institution and makes some progress in the executing and maintaining management in computer center.
ITIL ITSM Computer laboratory Laboratory management
Tang Youchun Hu Jianpeng
Computer Center Shanghai University of Engineering Science Shanghai, China
国际会议
第四届国际计算机新科技与教育学术会议(2009 4th International Conference on Computer Science & Education)
南京
英文
568-571
2009-07-25（万方平台首次上网日期，不代表论文的发表时间）