A balanced performance measurement scorecard approach for Product Service Systems

摘要：

This paper develops a balanced performance measurement scorecard for a product-service system (PSS) from following four perspectives: customer, finance, business process integration, and learning and growth. The balanced cube framework of performance measurement for a PSS is presented first. Then, the multi-levels balanced scorecard and performance mesures is developed and supported by large enterprise in China. The balanced scorecard developed in this paper provides a useful guidance for the practical managers in evaluation and measuring of PSS in a balanced way and proposes a balanced performance measurement system to analyze a product-service system.

关键词： Performance measurement systems product service system the balanced scorecard

作者: Jian-hua Yang

作者单位: School of Economic and management University of Science and Technology Beijing Beijing, China

会议类型: 国际会议

会议名称: The Second International Conference on Business Intelligence and Financial Engineering(BIFE 2009)(第二届商务智能与金融工程国际会议)

会议地点: 北京

会议语种:英文

页码: 548-551

在线出版日期: 2009-07-24（万方平台首次上网日期，不代表论文的发表时间）