Web-Based Service Management of Distributed Learning

摘要：

This paper tries to design structure of Web-Based Service Management of Distributed Learning (WSMDL). The structure integrating IT service and Educational Auxiliary System service flow. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and users feedback in service flow, it also provides the decision-making to improve the quality of Web-based Service Management of Distributed Learning Service Management. The paper also depicts the functions of WSMDL.

关键词： Web-based Service Management Distributed Learning Educational Auziliary System service events

作者: Gang Chen

作者单位: School of Information Management and Engineering, Shanghai University of Finance and Economic Shanghai P.R.China, 200433;School of Economic and Management, Tongji University Shanghai

会议类型: 国际会议

会议名称: 2009 WASE International Conference on Information Engineering(2009年国际信息工程会议)(ICIE 2009)

会议地点: 太原

会议语种:英文

页码: 467-470

在线出版日期: 2009-07-10（万方平台首次上网日期，不代表论文的发表时间）