A Study of the ERP System Service Quality:Relationship between System Satisfaction and Job Satisfaction

摘要：

This Study attempts to measure service quality of ERP system by using KS-SQI(korea standard-service quality index).We analyzed the relationship among service quality,system satisfaction,and job satisfaction under the circumstance of ERP system operation.Of the seven variables of KS-SQI,accessibility,reliability,prime service are found to influence service quality of ERP system.We also found service quality of ERP system affects system satisfaction,and system satisfaction influence job satisfaction of user group.

作者: Lee,Jaejung Yun,Kwangun Zhang,Ruidong Kim,Changkwan

作者单位: Pukyong National University University of Wisconsin,Eau-Claire SUG co.Ltd.

会议类型: 国际会议

会议名称: PAN-PACIFIC CONFERENCE XXVI(“战略创新、协作融合泛太平洋管理学会第26届年会)

会议地点: 深圳

会议语种:英文

页码: 464-466

在线出版日期: 2009-06-01（万方平台首次上网日期，不代表论文的发表时间）