Evaluating Critical Strategies for Enterprise Resource Planning Systems Implementation
This paper presents a new evaluation model for the general evaluation problem of the critical strategy which can facilitate a successful enterprise resource planning systems implementation for achieving both global goals of an organization and local objectives of its business units. Based on a cascaded balanced scorecard (BSC) framework, the evaluation model effectively enables the goal alignment across the organizational hierarchy. A linguistic rating method is used to make subjective assessments across the four perspectives of BSC at both the business unit and organization levels. A new algorithm using the concept of multiattribute decision making is developed to obtain an overall contribution rate for each critical strategy. The overall contribution rate of a critical strategy indicates the degree to which the strategy implemented at each business unit contribute to the overall achievement of the organizations global strategic goals, relative to other critical strategies. Effective planning and management of critical strategies can be facilitated by analyzing and aggregating the overall contribution rate of critical strategies from the aspects of the whole organization, BSC perspectives, and individual business units respectively. An empirical study is conducted to demonstrate the applicability and effectiveness of the evaluation model and the algorithm.
balanced scorecard critical strategy ERP implementaton evaluation cascading the balanced scorecard multiattribute decision making
Yan Xu Chung-Hsing Yeh
Clayton School of Information Technology, Faculty of Information Technology Monash University, Clayton, Melbourne, Victoria 3800, Australia
国际会议
Second International Symposium on Electronic Commerce and Security(第二届电子商务与安全国际研究大会)(ISECS 2009)
南昌
英文
60-65
2009-05-22（万方平台首次上网日期，不代表论文的发表时间）