Ezamining the Effect of E-commerce Website Quality on User Satisfaction
Website quality is crucial for acquiring user satisfaction and e-commerce website success. Based on TAM and information system success model, we analyze the effect of website quality on user satisfaction. Website quality includes three dimensions: system quality, information quality and service quality. These dimensions affect user satisfaction through perceived ease of use, perceived usefulness and trust We collected 193 valid papers and conducted data analysis with LISREL. The results show that system quality is the main factor affecting perceived ease of use, whereas information quality is the main factor affecting perceived usefulness. Service quality has a significant effect on trust, but has no obvious effect on both perceived ease of use and perceived usefulness.
website quality user satis/action system quality information quality service quality
Tao Zhou Shuren Zhang
School of Management Hangzhou Dianzi University Hangzhou, China School of Management Hangzhou Dianzi University Sunyard System Engineering Co., Ltd
国际会议
Second International Symposium on Electronic Commerce and Security(第二届电子商务与安全国际研究大会)(ISECS 2009)
南昌
英文
418-421
2009-05-22(万方平台首次上网日期,不代表论文的发表时间)