DEVELOPMENT AND IMPLEMENTATION OF AN E-RESTAURANT FOR CUSTOMER-CENTRIC SERVICE USING WLAN AND RFID TECHNOLOGIES
Traditional restaurants only provide passive service where waiter can only deal with customers order by asking customers need and then waits for answer. However, a high quality service system should be customer-centered, i.e., customers identity and therefore his/her favorite meals and expenditure records in past days can be immediately recognized by service system so as to provide customer-centric services. To achieve this goal, this study integrates RFID and wireless local area network (WLAN) technologies to implement an e-restaurant for customer-centric service, which enables waiters to immediately identify each customer via his/her own RFID-based membership card and then actively provides customized services. The user interface of the proposed system is built with Visual C＃ 2005 and eMbedded Visual C++, and the database is built on Microsoft SQL Server 2005 for server management and statistic reporting. WLAN and RFID are used to transmit the real-time information of each dining table. Experimental result reveals that the proposed system has potential for practical application.
RFID wireless local area network (WLAN) e-restaurant for customer-centric service
CHING-SU CHANG CHE-CHEN KUNG TAN-HSU TAN
Department of Electrical Engineering, National Taipei University of Technology, Taipei, Taiwan
国际会议
2008 International Conference on Machine Learning and Cybernetics(2008机器学习与控制论国际会议)
昆明
英文
3230-3235
2008-07-12（万方平台首次上网日期，不代表论文的发表时间）