An Empirical Study of the Impact of Knowledge Management on E-business Performance in Modern Service Industry
Despite the importance of knowledge management to modern service firms, we know little about the mediating aspects of the process of e-business value creation. Building on the resource-based view(RBV), this paper develops a conceptual model for exploring the potential relationships among IT resources, knowledge management and e-business performance. In this paper, the researchers conduct and report on an empirical study with data collected from 185 modern service firms. The results indicate that knowledge management plays a significant role in mediating the effects of IT resources with respect to a firms e-business performance. The findings also lend support to the notion that information system integration (ISI) is the foundation of e-business success. More specifically, enabling organizations to share and apply the knowledge of their people is seen as fundamental to creating e-business value in service enterprises.
resource-based view(RBV) knowledge-based view information systems integration IT human resources knowledge management e-business performance
Zhun Liu Jing Zhao Yi Jiang Maomao Chi
Center for International Cooperation in E-Business, School of Economics and Management China University of Geosciences, Wuhan 430074, P.R.China
国际会议
第八届武汉电子商务国际会议(The Eighth Wuhan International Conference on E-Business)
武汉
英文
168-175
2009-05-30（万方平台首次上网日期，不代表论文的发表时间）