Evaluating e-government projects on the basis of public policy effects
The evaluation of IT-based projects in Public Administration is mainly carried out on the basis of technical measures, like cost reductions, project timing, and degree of efficiency of IT spending. We show here, on the basis of a theoretically-grounded and process-based evaluation model, that what is truly important in e-government project evaluation is not only the generation of new IT assets(policy output), but also their proper use (policy outcome)and their final effects on policy takers(policy impact). Our case study shows how, a low-cost and small IT integration project can significantly leverage the legacy systems, enhancing the overall degree of IT conversion effectiveness(first stage), with expected positive effects on policy outcomes(second stage)and policy impacts(third stage). This theory-based approach may actually suggest new ways to evaluate e-government projects in order to maximize the value generated and. ultimately, to ensure a higher degree of actuation of public policy objectives.
e-government project evaluation value generation
Alessandro DAtri Marco De Marcov Maddalena Sorrentino Francesco Virili
CeRSI, LUISS Guido Carli, Roma, Italy SEGESTA, Università Cattolica di Milano, Italy DEAS, Università degli Studi di Milano, Italy OrgLab, DIAM, Università degli Studi di Cassino, Italy
国际会议
第八届武汉电子商务国际会议(The Eighth Wuhan International Conference on E-Business)
武汉
英文
605-610
2009-05-30（万方平台首次上网日期，不代表论文的发表时间）