Study on Postponement Point Identification in Service Operation

摘要：

The study intends to apply the postponement theory which has been wildly practiced in manufacture sector, into the operation of services, and propose an understanding of CODP in service provision process and a model for identifying it After reviewing the relevant literatures, the paper discusses the differences between manufacture process and service process with special concern on customer contact, which helps to reach an understanding of the CODP in service operation and the factors influencing it. Based on this a description model for how to identify the CODP in service provision process and further research directions are proposed.

关键词： Service process CODP Customers contact Postponement

作者: Jue Chen Shengfeng Jin Jing Wang

作者单位: The tourism and city management school, Zhejiang Gongshang University, Hangzhou, 310018, China

会议类型: 国际会议

会议名称: 第八届武汉电子商务国际会议(The Eighth Wuhan International Conference on E-Business)

会议地点: 武汉

会议语种:英文

页码: 2346-2352

在线出版日期: 2009-05-30（万方平台首次上网日期，不代表论文的发表时间）