Study of Service Mining Mechanism Based on Customer Behavior Analysis
Service mining is a kind of service-based innovation and the integrated application based on customer behavior, knowledge, service specification and customer data, and the objective is to provide businesses with technical support for realizing active service and advance service. In the overall framework of service mining, this paper analyzes the operating mechanism of service mining, and probes into and summarizes various tools and measures used for service mining.
service mining service mining objective service mining framework service mining mechanism
Wang Hu Yu Li
School of Management, Wuhan University of Technology, Wuhan, 400070, China
国际会议
第八届武汉电子商务国际会议(The Eighth Wuhan International Conference on E-Business)
武汉
英文
2530-2536
2009-05-30(万方平台首次上网日期,不代表论文的发表时间)