The Empirical Research of Ezpectation and Perception to Goverment Service Quality--A Case of the Economy and Trade Board in Yiliang County
The modern government is some kind of service government In the course of constructing service government, service concept should be formed and service quality should be improved. This paper investigates enterprises expection and perception towards the service quality of the economy and trade board in Yiliang county in Kunming, Yunnan province from ten evaluation indexes by questionnaire. Then, it makes a statistical analysis on the investigation results by using Excel, SPSS and the fuzzy evaluation method. In the end, some advice is made to improve service quality of economy and trade board in Yiliang, which, to some extent, can also be referenced by other governments economy and trade board.
government service perception ezpectation satisfaction questionnaire fuzzy evaluation
Xiaohong Yang Chunli Zhou Yali Zhang
College of Management, Xian Polytechnic University, Shaanxi, 710048, China
国际会议
第八届武汉电子商务国际会议(The Eighth Wuhan International Conference on E-Business)
武汉
英文
2821-2826
2009-05-30（万方平台首次上网日期，不代表论文的发表时间）