Analyzing the Relationship in China Ezcellence Performance Model
On the bases of both the GB/T19580-2004: Criteria for Excellence Performance of China, published by the General Administration of Quality Supervision, Inspection and Quarantine of the Peoples Republic of China in 2004, and survey data from China Association for Quality (CAQ), this paper systematically study the relationships among leadership, strategy planning, customer and market, information, analysis and improvement, resources management, process management, and performance results by using structural equations modeling. This quantitative analysis provides a guideline for organizations to identify causal linkage among core value of total quality management and to identify strengths, weakness, and opportunities to enhance competitiveness and ensure the future business success.
Performance results structural equation modeling questionnaire causal linkage data and analysis
Ma Yizhong Liu Bin Yue Gang
School of Economic and Management Nanjing University of Science and Technology Nanjing, P.R.China Department of Development and Strategy China Association for Quality Beijing, P.R.China
国际会议
大连
英文
1-5
2008-10-12（万方平台首次上网日期，不代表论文的发表时间）