A New Model of Customer Complaint

摘要：

Customer satisfaction index models and binary choice model are introduced in this paper. Based on them, binary choice probit model and binary choice logit model of customer complaint are built, furthermore, a numerical example is given and the modeling effect is evaluated.

关键词： customer complaint binary choice model probit model logit model

作者: Yong Li Guangwei Wang

作者单位: School of economy and management, Yantai University, P.R.China, 264005 Peoples government of Xiaofeng, Anji, Zhejiang province, P.R.China, 313301

会议类型: 国际会议

会议名称: 2008年国际应用统计学术研讨会(2008 International Institute of Applied Statistics Studies)

会议地点: 烟台

会议语种:英文

页码: 1-5

在线出版日期: 2008-08-14（万方平台首次上网日期，不代表论文的发表时间）