Service System Design for Mass Customization: Review and Prospects

摘要：

The paper conducts a thorough review of two research domain: the service system design and mass customization. The review intend to present clear pictures of research evolution in both areas and identify a necessity for integrating these two areas, namely adopting the concepts of mass customization to guide the service system design to cope with the traditional operation dilemma: either mass production or customization. This could lead to a new research area for exploration with both great industrial and academic significance. The paper finally presents some brief research suggestions to stimulate further research efforts in terms of both research content and methodology.

关键词： Supply chain management Modularity Service system design Mass customization

作者: Jue CHEN Yunhong HAO

作者单位: The tourism school,Zhejiang Gongshang University,Hangzhou,310035,China School of Business Administration,Zhejiang Gongshang University,Hangzhou,310035,China

会议类型: 国际会议

会议名称: 工业工程与系统管理2007年国际会议(International Conference on Industrial Engineering and Systems Management)(IESM 2007)

会议地点: 北京

会议语种:英文

在线出版日期: 2007-05-30（万方平台首次上网日期，不代表论文的发表时间）