An Evaluation of Various Business Process Modelling Techniques Applied to Healthcare
Healthcare systems are complex because of their multi-dimensional nature where different processes using different resources in different departments combine and interact to deliver a service. Understanding the pathway by which a particular service is delivered in such an environment is a challenge. Researchers and practitioners have resorted to modelling as a first step toward understanding the pathways and several business process modelling (BPM) methodologies have been developed over the last few decades. These visual methods of representing process dynamics serve as a starting point for analysis and play an important role in the communication between stakeholders. In this paper, we evaluate the ability of the visual notations of six well known BPM methodologies to accurately represent a medication ordering and preparation process observed at several hospitals. The resulting six models are compared to each other and to a model generated by medBPM, a methodology which has been specifically designed for the healthcare domain. It is shown that the medBPM model is able to capture the majority of the elements of interest of the process in a straightforward fashion. The model and its notation are easy enough for clinicians to understand yet can accurately represent even the most complex healthcare process.
Health services Business process reengineering Modelling and modelling systems and languages
Eric CHAN Amar RAMUDHIN
école de Rechnologie supérieure,1100 Notre-Dame Ouest,Montreal,H3C 1K3,Canada école de technologie supérieure,1100 Notre-Dame Ouest,Montreal,H3C 1K3,Canada
国际会议
北京
英文
2007-05-30（万方平台首次上网日期，不代表论文的发表时间）