Model Research and System Design of Internal Evaluation of Power Supply Service Quality Based on Improved Fuzzy AHP

摘要：

Internal evaluation is an important part of theservice quality evaluation of power supply.This paperproposes an index system of service quality internalevaluation which covers all kinds of the electricityservice activities.Also,a model of how to weigh theindexes based on the Analytic Hierarchy Process andTriangular Fuzzy Number Principle is established,tosolve the uncertainty of empowering the indexes.Finally,a technical support system framework thatfeatures of systemization,efficiency,operation andassistant decision,is designead according to theproposed evaluation model.

作者: ZHANG Xuehong XIAO Lin FENG Yi ZHANG Jing ZENG Ming

作者单位: School of Business Administration,North China Electric Power University,Changping District,Beijing 1 Department of Development Planning,North China Grid Company Limited,Xuanwu District,Beijing 100053,C

会议类型: 国际会议

会议名称: 2008 3rd International Conference on Intelligent System and Knowledge Engineering(第三届智能系统与知识工程国际会议)(ISKE 2008)

会议地点: 厦门

会议语种:英文

页码: 407-410

在线出版日期: 2008-11-17（万方平台首次上网日期，不代表论文的发表时间）