Improving Performance of Supply Chain with Customer Knowledge Management

摘要：

Customer knowledge management in supply chain becomes a hot issue in these years.Now market competitions are the competitions of supply chains,customer knowledge has been increasingly recognized as a key strategic resource in supply chains success,Therefore,in this paper we describe type of customer knowledge in supply chain,and propose a tentative theoretical framework of customer knowledge management in supply chain.The framework include the process of customer knowledge sharing in supply chain.Its interface in supply chain is designed based on Internet,so enterprises in supply chain apply and manage customer knowledge cross CKM-platform.Accordingly supply chain partnership increased customer knowledge flows,reduced uncertainty,so as to improve performance of supply chain.Finally,we simply analyze a case of Toyotas customer knowledge management.

关键词： Customer knowledge management Customer knowledge sharing Supply chain

作者: Xiao Shuang Zhou Ning Li Beiping

作者单位: Research Center of Information Resources,Wuhan University,Wuhan,P.R.China,430072;School of Informati Research Center of Information Resources,Wuhan University,Wuhan,P.R.China,430072 School of Economics and Management,Wuhan University,Wuhan,P.R.China,430072

会议类型: 国际会议

会议名称: 第三届产品创新管理国际会议(The 3rd International Conference on Product Innovation Management)

会议地点: 武汉

会议语种:英文

在线出版日期: 2008-10-26（万方平台首次上网日期，不代表论文的发表时间）