A Comprehensive Review of Workplace Incivility Research
The study of workplace incivility is new to the managerial and organizational literature. While much has been written about violence in the workplace, often the small and subtle egregious acts, the little incivilities, take the large toll. Links between the work environment and indicators of employee loyalty, commitment, and productivity show this is not a fluff. This paper will make a comprehensive review of previous research on workplace incivility, including its definition, profiles of the instigator and the target of workplace incivility, spiraling exchange of workplace incivility, some background on incivility at work, the costs of organizations, what employers can do to reduce rudeness at work, development of workplace incivility scale, and future research.
Management Research Workplace Incivility Organization Performance
Jiyuan ZHANG Li YUAN Ting ZHANG
School of Business,Nanjing University,China Jingsu City Vocation College,China School of Management and Engineering,Nanjing University,China
国际会议
南京
英文
94-102
2008-06-06（万方平台首次上网日期，不代表论文的发表时间）