Developing an Ontological FAQ System with FAQ Processing and Ranking Techniques for Ubiquitous Services

摘要：

This paper proposed an ontological FAQ system on the Personal Computer domain, which employs ontology as the key technique to pre-process FAQs and process user query in ubiquitous information environments. It is also equipped with an enhanced ranking technique to present retrieved, query-relevant results. Basically, the system bases on the wrapper technique to help clean, retrieve, and transform FAQ information collected from a heterogeneous environment and stores it in an ontological database. Our experiments show the system does improve precision rate and produces better ranking results.

作者: Sheng-Yuan Yang

作者单位: Dept.of Computer and Communication Engineering,St.Johns University

会议类型: 国际会议

会议名称: The First IEEE International Conference on Ubi-Media Coputing and Workshops(第一届泛媒体处理国际会议)

会议地点: 兰州

会议语种:英文

在线出版日期: 2008-07-15（万方平台首次上网日期，不代表论文的发表时间）