Performance Evaluation of Enterprise Knowledge Managements Based on Balanced Scored Card
This paper at first briefly illuminates the meaning of enterprise knowledge management in the information ages and then analyzes the relationship between enterprises core competency and knowledge management (KM).Based on the analysis it points out that the key to improving enterprises core competency is to implement knowledge management.Then it also introduces the theory of balanced scorecard (BSC) and tries to evaluate the performance of enterprise knowledge management from four perspectives: financial perspective,customer perspective,internal process perspective and learning&growth perspective.Finally,this paper constructs a hierarchy analysis model with analytic hierarchy process (AHP) and calculates the quantized results using fuzzy comprehensive evaluation method (FCEM),and uses the results to evaluate the performance of enterprise knowledge management (EKM).
Analytic hierarchy process Balanced scorecard Enterprise knowledge management Fuzzy comprehensive evaluation method
Yan Mi
School of Information Management Wuhan University Wuhan,P.R.China
国际会议
北京
英文
2008-10-12（万方平台首次上网日期，不代表论文的发表时间）