会议专题

Performance Evaluation of Enterprise Knowledge Managements Based on Balanced Scored Card

This paper at first briefly illuminates the meaning of enterprise knowledge management in the information ages and then analyzes the relationship between enterprises core competency and knowledge management (KM).Based on the analysis it points out that the key to improving enterprises core competency is to implement knowledge management.Then it also introduces the theory of balanced scorecard (BSC) and tries to evaluate the performance of enterprise knowledge management from four perspectives: financial perspective,customer perspective,internal process perspective and learning&growth perspective.Finally,this paper constructs a hierarchy analysis model with analytic hierarchy process (AHP) and calculates the quantized results using fuzzy comprehensive evaluation method (FCEM),and uses the results to evaluate the performance of enterprise knowledge management (EKM).

Analytic hierarchy process Balanced scorecard Enterprise knowledge management Fuzzy comprehensive evaluation method

Yan Mi

School of Information Management Wuhan University Wuhan,P.R.China

国际会议

2008 IEEE International Conference on Service Operations and Logistics, and Informatics(IEEE/SOLI’2008)(IEEE服务运作、物流与信息年会)

北京

英文

2008-10-12(万方平台首次上网日期,不代表论文的发表时间)