The Concept of Shadow Price to Monetarize the Intangible Value of Expertise

摘要：

The pricing of knowledge based services should be based on the three following components: the cost structure,the competition and the perceived value by the client.Practically,it is mainly based on the cost structure which does not account for the real value provided to the client.Based on an integrated optimization model combining an aggregate planning model with a share of choice model,we produce implicit values of expertise.Preliminary results will be presented about a travel agency.

关键词： shadow price intangibility engineering perceived value service design

作者: Emmanuel Fragniere Christoph Heitz Francesco Moresino

作者单位: Departement dEconomieHaute Ecole de Gestion de Geneve 1227 Carouge,Switzerland Institute of Data Analysis and Process DesignZurich University of Applied Sciences8400 Winterthur,Sw Departement dEconomie Haute Ecole de Gestion de Geneve 1227 Carouge,Switzerland

会议类型: 国际会议

会议名称: 2008 IEEE International Conference on Service Operations and Logistics, and Informatics(IEEE/SOLI’2008)(IEEE服务运作、物流与信息年会)

会议地点: 北京

会议语种:英文

在线出版日期: 2008-10-12（万方平台首次上网日期，不代表论文的发表时间）