Workforce Management in Project-oriented Shared Service Organization
The typical project-oriented service organizations conduct dozens of projects and programs every year.A common occurrence in these organizations is many requests from business units with no apparent link to strategy goals.So they often face workforce management and project prioritization issues with a constrained budget and limited human resources.Research and experience indicate that the governance of workforce and project prioritization is critical to organization success.This article reviews actions that a shared service organization taken to meet resource-competing requests from multiple business units.Specifically,the authors discuss some key advanced technologies such as a complete model for selecting projects,skill representation and resource allocation problem,together with experiences gained from a bank in Asia Pacific.
workforce management skill representation semantics resource allocation
Rongzeng Cao Wei Ding Chunhua Tian Hao Zhang
IBM China Research Lab Beijing,China
国际会议
北京
英文
2008-10-12（万方平台首次上网日期，不代表论文的发表时间）