A Fuzzy TOPSIS Approach for Assessment of Logistics Service Quality

摘要：

It is significant to appraise service quality of logistics enterprises.This paper analyzed the factors for service quality of logistics enterprises and constructed an index system for evaluating logistics service quality based on some related literature,then given the method of determining the evaluation indexes weights using triangle fuzzy number,and put forth a comprehensive evaluation model based on fuzzy TOPSIS.Finally,a numerical example shows that the method is effective and feasible.

关键词： logistics enterprise assessment service quality fuzzy TOPSIS

作者: Zixue Guo Qiang Zhang

作者单位: School of Management Hebei UniversityBaoding ,China School of Management and Economics Beijing Institute of Technology Beijing ,China

会议类型: 国际会议

会议名称: 2008 IEEE International Conference on Service Operations and Logistics, and Informatics(IEEE/SOLI’2008)(IEEE服务运作、物流与信息年会)

会议地点: 北京

会议语种:英文

在线出版日期: 2008-10-12（万方平台首次上网日期，不代表论文的发表时间）