Measure of ERP UsersSatisfaction

摘要：

It is very difficult in measuring the success of Enterprise resource planning (ERP) systems.Key-users satisfaction is often used as substitute variable to determine the ERPs success.This study found out that relationship exists between key-user satisfaction and perceived ERP success in China.Especially,the model adopts three factors of the first level one,and i5 items of the second level.The three factors were correlated and the correlations are statistically caused by the second-level factor.ERP suppliers should concentrate on concerned about the quality of products and improvement of user knowledge.ERP users should carefully select suppliers and service personnel.

关键词： ERP keyuers satisfaction

作者: Songsheng Chen Lingbing Liu

作者单位: School of Management & EconomicsBeijing Institute of TechnologyBeijing,China Internal Control and Management Research Center Dongbei University of Finance & Economics Dalian,Chi

会议类型: 国际会议

会议名称: 2008 IEEE International Conference on Service Operations and Logistics, and Informatics(IEEE/SOLI’2008)(IEEE服务运作、物流与信息年会)

会议地点: 北京

会议语种:英文

在线出版日期: 2008-10-12（万方平台首次上网日期，不代表论文的发表时间）