Planning of a Case-based Reasoning Logistics Service Project System

摘要：

Traditionally,when they provide various services for customers,the logistics service providers always spend more time on designing service projects by seasoned person without any decision support tolls.The service projects made by this way unavoidably have some deviation.For improving service efficiency and the level of customer satisfaction,this paper tries to construct a effective logistics service project system based on CBR to help logistic service providers designing individuation service projects for different customers.

关键词： logistics project case-based reasoning service

作者: Shiqiang Bai Qiuping Liu

作者单位: Department of Economic ManagementShijiazhuang Institute of Railway TechnologyShijiazhuang,050041,Chi Department of Economic Management Shijiazhuang Institute of Railway Technology Shijiazhuang,050041,C

会议类型: 国际会议

会议名称: 2008 IEEE International Conference on Service Operations and Logistics, and Informatics(IEEE/SOLI’2008)(IEEE服务运作、物流与信息年会)

会议地点: 北京

会议语种:英文

在线出版日期: 2008-10-12（万方平台首次上网日期，不代表论文的发表时间）