Performance Evaluation of Professional Service Supply Chain based upon DEA & AHP Models
With the increasing demand of professional service,producer services have become increasingly important in the China economy.The research of supply chain especially formed in the process of professional services outsourcing is gaining more and more attention.However,there has been little research to date on service supply chain.It is necessary to understand whether the lessons learned in the product supply chain can be directly extrapolated to service supply chain.In this paper,firstly with the literature review of service supply chain,we conclude three views of service supply chain,and we give the definition of service supply chain based upon the perspective of professional services outsourcing.Then we proposed a professional service supply chain model,analyzed the traits of the service supply chain,and established a comprehensive performance evaluation system for the service supply chain based upon DEA and AHP models.At last the approaches are demonstrated with a simulation case.
service supply chain professional service outsourcing performance evaluation DEA&AHP models
Danxia Song Weilai Huang Yang Xu
Institute of Management,Huazhong University of Science and Technology;Institute of Management,China Institute of Management,Huazhong University of Science andTechnologyWuhan,China School of Software Engineering,South China University of Technology Guangzhou,China
国际会议
北京
英文
2008-10-12（万方平台首次上网日期，不代表论文的发表时间）