Managing crisis information to meet the public demands: a strategic approach

摘要：

We study how to formulate effective strategies facing emergent disasters. This kind of strategies will enable public who are suffering from disasters to obtain necessary information, so that to cope with emergent events more effectively. From the perspective of public demands, we analyze the change of public demands for three types of information in times of crisis prodromal, breakout, chronic and resolution. Thereby, we construct a dissemination model for crisis information according to three types of crisis information. Consequently, we suggest four strategies for crisis managers to facilitate better crisis communication.

关键词： crisis management crisis information crisis communication strategy

作者: XiaoJian CHEN Qi ZHONG Le ZHANG

作者单位: School of management,University of Science and Technology of China,Hefei,230026,China

会议类型: 国际会议

会议名称: 2008 International Conference on Risk and Relianility Management(2008风险与可靠性管理国际会议)

会议地点: 北京

会议语种:英文

页码: 527-530

在线出版日期: 2008-11-10（万方平台首次上网日期，不代表论文的发表时间）