Research of 6σ on Undergraduates Satisfaction of the Certified Public Accountant Specialty
6σ (also referred to as Six Sigma) was first used and put into practice as a significant quality control strategy by Motorola at the end of 1980s. By sorting through the literatures published at home and abroad, an investigation of the basic theories of 6σ, and a full understanding of the 6σ quality management tools and its concrete application, the author discovered some defects with the setup and management of the certified public accountant specialty by use of the methods of literature review, field survey, comparative analysis and charting, which were mainly reflected by: few opportunities for practice, insufficient communication with the teachers and poor software and hardware facilities. By analyzing the causes of the defects, the author formulated a specific improvement plan of targeted processes and improved the satisfaction with the setup and management of the certified public accountant specialty through the implementation of the 6σ process, which reached the anticipated target.
6σ certified public accountant specialty undergraduates satisfaction process improvement
LI Wenyi
College of Public Administration,Huazhong University of Science and Technology,P.R.china,430074;School of Accounting,Wuhan University of Science and Engineering,P.R.china,430077
国际会议
2008 International Seminar on Education Management and Engineering(2008教育管理科学与工程国际研讨会)
成都
英文
222-230
2008-09-22（万方平台首次上网日期，不代表论文的发表时间）