Logistics CRM System Architecture based on Integrated Collaborated Mode

摘要：

In order to satisfy new requirements of Logistics Customer Relationship Management (LCRM) system from network,integration and customer information analysis,we proposed a new LCRM architecture based on integrated collaborated mode.The main functions of supporting layer,operation layer,analysis layer and collaboration layer in the five-layer B/S frame were discussed.The data analysis and process based on data warehouse,data mining and On-Line Analytical Processing (OLAP) in LCRM were analyzed.The integrated collaborated mode of LCRM system with the original application system frame was proposed.

关键词： Collaboration Customer relation management Data mining Integration

作者: LIU Chang Shi LAI Ming Yong

作者单位: Economics and Trade College,Hunan University,P.R.China,410079

会议类型: 国际会议

会议名称: 2007 International Conference on Management Science and Engineering(2007管理科学与工程国际学术会议)

会议地点: 河南焦作

会议语种:英文

页码: 1288-1292

在线出版日期: 2007-08-20（万方平台首次上网日期，不代表论文的发表时间）