A Study on the Reliable and Flexible Implementation of Workforce Management Using Business Process Management
In recent years,global telecommunication service providers are struggling to survive through service convergence,integration,and bundling.In these circumstances the telcos hope to maintain their network stable but catch up with the brand-new business trends.Therefore they also want to diagnose the process related to the network operations management and improve it into the optimum.In this paper,the flexible and reliable architecture of workforce management,which is part of the network operations management,will be studied as follows:First,we will mention the business process of workforce management related to service assurance in telecom sector.Second,we design and model the workforce managements activities according to the Business Process Management (BPM).And the specific implementation is discussed.By adopting the BPM,the network service providers can track and monitor their current status of workload,workforce.They can modify their workforce management into more easily integrated and process-based architecture.
Business Process Management workforce management service assurance.
Kyu-Hwal Kim Byeong-Yun Jang Min-kyu Kwon Seung-Hak Suk
KT Network Technology Laboratory,463-1,Jeonmin-Dong,Yuseong-gu,Daejeon,Korea
国际会议
11th Asia-Pacific Network Operations and Management Symposium(APNOMS 2008)(第十一届亚太网络运行和管理国际研讨会)
北京
英文
535-538
2008-10-22（万方平台首次上网日期，不代表论文的发表时间）