Dynamics of Quality Services as Perceived by Students of Higher Education in Pakistan

摘要：

Research was carried out in order to determine if a relationship existed between the student perception of quality of services provided to them and student satisfaction. Our research participants were the university students who filled the questionnaire designed to measure student satisfaction according to Malcolm Baldridge quality criterion 2005. The results suggest there is a major balancing loop between student satisfaction and an effort to meet increased student service demand, but because there is a delay in the system, the effort will trigger various loops in the system that brings unwanted policy effects.

作者: Ms. Seema Arif.

作者单位: PhD Scholar Faculty for Behavioral Sciences at Punjab College of Business Administration University of Central Punjab, Lahore, Pakistan

会议类型: 国际会议

会议名称: 2007 Conference on Systems Science, Management Science and System Dynamics(第二届系统科学、管理科学与系统动力学国际会议)

会议地点: 上海

会议语种:英文

页码: 35-44

在线出版日期: 2007-10-19（万方平台首次上网日期，不代表论文的发表时间）