Information Sharing of Service Part Management in Closed-loop Supply Chains

摘要：

The purpose of this paper is to analyze the effect of information sharing strategy of service part management on the performance of the manufacturer and retailer. Products recovery to obtain service parts is considered in this management system. System dynamics models are established to simulate the operation process not only in the production period but also in the period when production stops. The concepts of product life cycle, after sales service quality and customer propensity are introduced into the models. The results of the two models with and without information sharing are compared. And it shows that the implementation of information sharing strategy can bring significant performance improvement for the manufacturer, but not the retailer.

关键词： Information sharing Service part management Recovery System dynamics.

作者: Haiju Hu Yongjian Li

作者单位: Business School Nankai University Tianjin 300071, China

会议类型: 国际会议

会议名称: 2007 Conference on Systems Science, Management Science and System Dynamics(第二届系统科学、管理科学与系统动力学国际会议)

会议地点: 上海

会议语种:英文

页码: 1263-1270

在线出版日期: 2007-10-19（万方平台首次上网日期，不代表论文的发表时间）