Case Studies on the Household Recovery Assistance Operation Based on Customer Relationship Management in Recent Earthquake Disasters in Japan
It is crucial for efficient individual household recovery support operation to manage those customer relations since considerable part of troubles in individual recovery came from failures in each interactions caused by lack of common understanding on each recovery process between them. In this paper, we proposed a framework of Recovery Chart System which manage profile of each affected household from various aspects such as property damage, family structure, economic situation, health condition, plan of recovery, and history of consultation including what they asked and how staffs responded After Noto peninsula earthquake, Mar., 2007, Anamizu town adopted our system for its recovery support operation. We examined its effectiveness and problems in practical use by following how the system was installed, utilized and extended in the actual operation.
Individual Household Recovery Customer Relationship Management Noto Peninsula E.Q.2007 Anamizu Town
M. Takashima S. Tanaka K. Shigekawa
Associate Professor,Graduate School of Environment and Disaster Research,Fuji Tokoha Univ.,Fuji,Jap Professor,Graduate School of Environment and Disaster Research,Fuji Tokoha Univ.,Fuji,Japan
国际会议
14th World Conference on Earthquake Engineering(第十四届国际地震工程会议)
北京
英文
2008-10-12（万方平台首次上网日期，不代表论文的发表时间）