Application Study of Data Ming on Customer Relationship Management in E-commerce
With the establishing of the idea that enterprises center on customers and development of the network technology, building an effective CRM system will be very important. CRM through data mining can get more efficiency in acquiring new customers, increasing value of existing customers and retaining good customers. At the same time, the data of data warehouse will offer the best data resource for the application of data mining on CRM. Firstly, the paper introduces CRM and customer value, analyzes the important effect of customer and customer relationship management on enterprises, then introduces the architecture of CRM based on data mining, discusses the main steps of designing the data warehouse, and describes the meaning of data mining applied to CRM. At last, the promoting effects of data mining to individual service are presented.
CRM Data mining Data warehouse
Dezhen Feng Zaimei Zhang Fang Zhou Jianheng Ji
School of Mechanical Engineering, University of Jinan, Jinan, P. R. China Departments of Information Engineering , Shandong Water Vocational College Rizhao , P. R. China
国际会议
昆明
英文
706-710
2008-11-22（万方平台首次上网日期，不代表论文的发表时间）