Building Competitive Logistic Enterprises in Heilongjiang Province in Combination with Customer Relationship Management

摘要：

This article analyses problems in using CRM in logistics enterprises in Heilongjiang Province,and proposes measures of using CRM to enhance the competitiveness of enterprises in Heilongiiang logistics enterprises.

关键词： Heilongjiang Province CRM logistics enterprises

作者: LU Chunrong WANG Duchun

作者单位: School of Economics and Management,Northeast Agricultural University,P.R.China,150030

会议类型: 国际会议

会议名称: 2008 International Conference on Lofistics Engineering and Supply Chain(2008物流与供应链管理国际研讨会)

会议地点: 长沙

会议语种:英文

页码: 747-751

在线出版日期: 2008-08-20（万方平台首次上网日期，不代表论文的发表时间）