The Integrated Application and Effect Evaluation of Six Sigma and BPR In Service Enterprise----take a large-scale hospital as an example

摘要：

Six Sigma and BPR are two different process improving methods, and each has its own advantages, disadvantages and limitation. Process reengineering mainly makes use of the best management practice to improve enterprise quickly, which is a method discarding the old and adopting the new, while Six Sigma emphasizes more on continuous improvement and all-around participation. This article uses process priority square formation method, ASME process analysis method, five-element analysis method, IT etc. to reengineer and evaluate a certain large-sized hospitals outpatient hospitalizing process, it is based on DMAIC model which solves management problems through Six Sigma and to improve service quality for our countrys service enterprises.

关键词： Six Sigma Service Industry Service Process BPR

作者: Li xiaohong Zhang jilin

作者单位: School of Management, Tianjin University, Tianjin, P.R.China, 300072 School of Business, Tianjin University of Finance and Economics, Tianjin, P.R.China, 300222

会议类型: 国际会议

会议名称: The 15th International Conference on Industrial Engineering and Engineering Management(IE&EM2008)(第十五届工业工程与工程管理国际学术会议暨中国机械工程学会第11次工业工程年会)

会议地点: 郑州

会议语种:英文

在线出版日期: 2008-09-20（万方平台首次上网日期，不代表论文的发表时间）