The Study of Service Innovation Mechanism from Accumulated Knowledge of the Staff

摘要：

Service Innovation is different from product innovation, grasping its meaning and mechanism will contribute to better understanding of the competitiveness of service enterprises. This research takes the accumulation of knowledge as the starting point and organizational learning as intermediary variable, with the aim of finding the mechanism of service innovation. Research shows that corporate knowledge through organizational learning. Enterprises need to create learning atmosphere and increase the sense of identification in the staff for the purpose of enhancing the level of service innovation.

关键词： Service Innovation Organizational Learning Psychological Fit Accumulation of Knowledge

作者: Yu Wei Wang Xingyuan Wang Xiaolong

作者单位: School of Business Management, Shandong University of Finance, Jinan, P.R.China,250014 School of Management, Shandong University, Jinan,P.R.China, 250100

会议类型: 国际会议

会议名称: The 15th International Conference on Industrial Engineering and Engineering Management(IE&EM2008)(第十五届工业工程与工程管理国际学术会议暨中国机械工程学会第11次工业工程年会)

会议地点: 郑州

会议语种:英文

在线出版日期: 2008-09-20（万方平台首次上网日期，不代表论文的发表时间）