A Study of Service Innovation on the Tourism Sites

摘要：

The paper firstly reviews the contents of service innovation and the model of service innovation. Secondly, based on the customer knowledge theory and service innovation theory, it designs the tourism sites service innovation model from the four-dimensioned model with regard to new service concept, client interface, new service transfer system and skill. At last, the paper explains in details the model of tourism sites service innovation.

关键词： Tourism Site Service Innovation The Tourism Sites Service Innovation Tourism Sites Service Innovation Model

作者: Yi Jin Wang Xingyuan Wang Xiaolong

作者单位: School of Management, Shandong University, Jinan,P.R.China, 250100

会议类型: 国际会议

会议名称: The 15th International Conference on Industrial Engineering and Engineering Management(IE&EM2008)(第十五届工业工程与工程管理国际学术会议暨中国机械工程学会第11次工业工程年会)

会议地点: 郑州

会议语种:英文

在线出版日期: 2008-09-20（万方平台首次上网日期，不代表论文的发表时间）